Once you initiate your return process by contacting our customer service via email, we will swiftly handle your request. During peak times, immediate responses may not always be feasible. Rest assured, sending multiple emails is unnecessary as we prioritize processing your request as promptly as possible.

At RelaxPunch, customer satisfaction is paramount. If you are dissatisfied with your received order for any reason, kindly reach out to us. We are committed to ensuring that our customers are 100% satisfied with the products sourced from our suppliers. Whether it pertains to shipping issues or product dissatisfaction, our dedicated team is here to assist you promptly.

Occasionally, you may wish to return an order, whether due to personal preference or other reasons. You have the right to cancel your order within 14 days of receipt without providing any specific reason. Following cancellation, you have an additional 14 days to return the product. Upon return, you will be refunded the full order amount, including shipping costs. Please note, the expenses for returning the product to our online store are your responsibility. Additionally, please handle the product with care and ensure it is adequately packaged for return. 

Certain product categories are exempt from returns:

• Sealed products with broken seals.
• Customized products made according to the consumer’s specifications.
• Personalized items.
• Products inherently unsuitable for return due to their nature.

In the unfortunate event of receiving a damaged product, promptly inform us within 14 days of receipt. We prioritize resolving such issues swiftly for your convenience. For expedited resolution, kindly email us a photograph of the damaged item within the specified timeframe.

For defective products, we offer a replacement or full refund for the initial instance. Should a replacement arrive defective again, a full refund will be provided. For queries regarding damaged products upon arrival or manufacturing defects, please reach out to our customer service team.

We strive for accurate order processing; however, if you receive an incorrect product, rest assured, we’ll rectify the error promptly, providing you with the correct order at no additional cost.

For further clarity, we’ve compiled some frequently asked questions about our return policy:

•  What is the return period?
  •   You can return a product within 14 days of receiving your order.

•  How long does it take to receive a refund?
  •  A full refund will be issued to the original payment method upon receipt, inspection, and confirmation of the unopened products. Kindly contact us after returning the package and provide Track & Trace information for expedited processing.

Should you have any additional queries about our return policy, feel free to reach out to us for assistance.